Description : Customer Service (On Shift). Company : null. Location :

Highlights:

• Friendly colleagues and a positive work environment.
• Rapid and stable company expansion.
• Convenient access to nearby public transport.
• Smart Casual dress code.

Responsibilities:

• Respond to customer inquiries via phone, email, and online chat regarding products, orders, delivery, returns, and exchanges.
• Efficiently resolve customer complaints by coordinating with internal teams and ensuring timely resolution.
• Analyze customer feedback to identify areas for service improvement and product enhancement.
• Collaborate with the customer service team on daily tasks, including data organization and report writing.

Requirements:

• Passionate about growing a career in Customer Service.
• Possess a positive attitude with a willingness and humility to learn.
• Proficient in English and Mandarin, both spoken and written.
• Able to work a 24/7 shift (5-day work-week).
• Immediate availability is preferred.

Job Type: Full-time

Salary: RM4,000.00 - RM6,000.00 per month

Schedule:

• Rotational shift

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)