Online Engagement Advisor

Description : Online Engagement Advisor. Company : International Federation of Red Cross and Red Cres.... Location : Kuala Lumpur

The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. Its overall aim is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” The IFRC is led by its Secretary General, and has its headquarters in Geneva, Switzerland. The headquarters are organized into 3 main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services. The organization has 5 regional offices: Africa, Asia Pacific, Middle East and North Africa, Europe, & the Americas. The IFRC also has country cluster delegations and country delegations throughout the world. Together, the Geneva headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat. The APRO leads IFRC support to NSs of 38 countries through 8 country delegations and 5 country cluster delegations spread across East Asia, South Asia, SEA and the Pacific. APRO, led by the Regional Director, is organized in units, which mirror departments of the Secretariat’s headquarters. For years, the IFRC network has utilized face-to-face modalities for organizing conferences, training workshops, meetings and other events. Similarly, options for surging technical support have predominantly utilized physical deployments. Though the face-to-face events and physical deployments have been valuable, they have also been resource-intensive and accessible to a relatively smaller number of RC RC personnel, partly because of costs related to international travel. In view of COVID-19 pandemic, many events that were scheduled for 2020 were delayed, postponed, cancelled or repurposed. Limitations brought about by COVID-19 have contributed to fast-tracking the process of digital transformation. Within months, the IFRC network has shifted to virtual modalities for organizing events, networking and engaging. To build upon lessons and momentum gained during 2020 about working remotely and having events virtually, APRO is implementing a Virtual Communities Initiative (VCI). As part of the VCI, APRO aims to deepen its online engagement to enable various existing or new networks to build solidarity, undertake peer support, for professional development and joint learning. The initiative in AP will be integrated with existing approaches, and will complement and connect these to AP cohorts – including the IFRC GO, the IFRC Learning Platform, Learn to Change initiative, Developing HEOPs program, coaching circles and mentoring initiatives and work underway to promote women’s leadership and the professionalisation and skill development of surge personnel.

Job Purpose

The Online Engagement Advisor (Consultant) will be responsible of the effective design, establishment, implementation and review of the following three cohorts:

Asia Pacific first responders: field-based emergency response professionals, with potential ASEAN sub-group. Women leaders in Emergency Operations: mid-level women working in disaster response and recovery. Asia Pacific Information Network: all personnel that collect and utilise data to inform evidence-based decision-making.

The work will promote COVID-safe and disaster-ready approaches as well as promote inclusive participation (considering aspects such as gender and diversity) across the membership. Furthermore, virtual communities will contribute to enhancing capacity to address the triple threat of disasters, diseases and displacement (3D) through development and digitalization (2D).

This is a flexible part-time role that will be conducted remotely. The Online Engagement pilot project will be conducted over a 12-month period from conception to evaluation and recommendations for 2022. The consultant will be contracted to work 160 days over the course of 12 months: four-month work @ 20 days per month (inception, mid-term review, final lessons learned) and eight-month work @ 10 days per month (implementation phase).

Job Duties and Responsibilities

Specific Tasks:

  • Revise plan and fine tune design for approvals: including an analysis of linkages to existing initiatives, and the scalability of new and existing platforms for engagement and budgetary implications.
  • Establish an M&E framework and conduct information gathering, analysis and reporting.
  • Pro-actively engage with context experts and co-convenors to design each of the virtual communities.
  • Support co-convenors and reference groups in the implementation of each virtual community, ensuring that they meet targets and key milestones.
  • Engage with stakeholders within IFRC network, to learn from existing mechanisms, develop the concept and share lessons for the benefit of other networks and cohorts.
  • Capture lessons from the Asia Pacific VCI to inform future iterations and replication in other areas of work.


The consultant will work with each content expert to develop a design for each cohort that includes:

  • A Terms of Reference
  • An official title and logo
  • Two or more convenors
  • A steering group comprising several members and key stakeholders
  • A membership criteria, approval and onboarding process
  • An M&E framework including baseline and endline data for members
  • A regular programme of events, which could include:
    • Facilitated online discussions
    • A seminar series
    • Social networking events
    • Recommended e-learning
    • Online course(s) facilitated by IFRC, National Societies, Reference Centres or third-party providers as appropriate
    • One or more online platforms for information exchange and file sharing.
  • An action learning component. In the case of women leaders, this will involve facilitated consultation on the barriers to participation and formulation of recommendations to remove these hurdles. For APIN it would involve mentoring for joint problem solving.


  • Scoping and design – February 2021
  • Establish governance structure, set up online platforms and design programme of events – March 2021
  • Call for participants – March 2021
  • First virtual meetings of new networks, collect baseline data – April 2021
  • Run programme of events for three cohorts – April to November 2021
  • Mid-term review and adjustment – December 2021
  • Review, redesign and planning for 2022 – January 2022

I. Required

  • University degree in relevant area or equivalent qualifying experience (eg: International Development, Communications, or Education).
  • Experience in adult education preferably online instructional design.

II. Preferred

  • Technical training in Disaster Preparedness, Disaster Risk Management, Disaster Management or relevant areas of expertise.

I. Required

  • Experience in adult education preferably online instructional design.
  • Experience in project cycle management including proposal development, budgeting and reporting.
  • Experience in strategy development, developing tools and guidance, providing technical assistance and in establishing and maintaining networks.
  • Cross-cultural experience, working in the Asia Pacific region.

II. Preferred

  • Experience in online community management or other forms of innovative community development, digital inclusion, community engagement and participatory action.
  • Experience in disaster preparedness, disaster management, organizational capacity strengthening.
  • Experience developing and implementing monitoring and evaluation tools and frameworks including designing reporting templates and surveys and managing qualitative and quantitative data.
  • Experience working with the Red Cross / Red Crescent Movement.

Knowledge, skills and languages

I. Required

  • Strong analytical and problem-solving skills and independent decision-making capacity
  • Knowledge and skills working with a variety of online platforms to engage learners and promote participation.
  • Results oriented and demand driven individual, entrepreneurial, ability to lead in unprecedented and/or ambiguous situations.
  • Excellent communication and inter-personal skills with the ability to negotiate and influence people’s opinions.
  • Fluent in spoken and written English.

II. Preferred

  • Knowledge of technical aspects of disaster preparedness, relief and recovery and key donor and partner organisations.
  • Knowledge of minimum standards for disaster relief and performance and accountability frameworks.
  • Good command of another official IFRC language.
Competencies and values

The Federation is an equal opportunity employer.